Retail Performance Manager
Company - Louis Vuitton
Location - London, England, United Kingdom
Driving Store Performance • Monitor sales performance, retail KPIs, non-selling activities and identify solutions in order to drive business performance • Partner with the Store teams to improve and streamline client experiences, team experience and retail operations • Assist Store & Team Managers in driving team performance across the core KPIs • Organize projects and execute business initiatives (e.g. store incentives, LV Onstage, Leadership Workshops) • Manage store applications, effectively rolling out new applications, train teams and monitor and influence strong usage results (e.g. Journey, Welcome, Mobility) • Optimize productivity with the purpose of enhancing and improving the client experience and commercial success of the stores Driving Client Experience • Be the champion for Client Experience for the region, focusing on delivering strong results across Voice and Dare to Delight • Animate and engage the client experience community and ensure all stores have the right tools and resources to deliver exceptional experiences • Create engaging content to share with stores to support the client-obsessed mindset • Create and deliver bespoke workshops for stores to support this topic Regional Support • Act as the local expert on retail platforms (Nemo, VOICE, Dashboards, Commission), monitor store sales and activity, and when necessary, provide trouble shooting support • Collaborate with the Care Services team on related activities (Repair CX, Hotstamping, Engraving, Art of hosting etc) • Partner with the Retail Director to identify innovative action plans to optimize store performance • Identify and coach team members on how to drive an efficient and profitable business (front and back of house) • Collaboratively work with the Retail Learning team to constantly support teams in elevating Client Experience, driving commerciality, and cascading key messages throughout the year Project Management • Participate in retail specific projects when required • Identify opportunities for impactful initiatives and see them through from conception to reality • Monitor and streamline all communication sent to stores, and be the lead for the regional ‘LV WEEKLY’ • Work with all corporate partners and HO departments on designing, piloting and rolling out innovative retail tools • Partner with Store Planning, Security and Facilities & Maintenance teams regarding activities and store planning initiatives (renovations and store openings) in your region Budget Management and Suppliers • Forecast, oversee and administer budget allocated to RPM, develop cost-containment measures to reduce expenses • Develop and manage a diverse and reliable source of suppliers • Work in conjunction with corporate partners to define specifications and conduct competitive tenders for contractual services; obtain bids and proposals, analyse, negotiate and award contracts
Apply from Official Louis Vuitton website - https://jobs.louisvuitton.com/apply/apply.html?jobId=QK6FK026203F3VBQB798N7V3J-995023&langCode=en_US&sourceBoard=Linkedin&sType=Linkedin